ABOUT US

GeNell's Flowers, established in 1950, has been currently owned by Mark and Kim Casto since 1982. Throughout the years, our locally owned shop has made personal service its #1 priority. Our talented staff handles every order individually and creates floral designs unique to each customer. As a full-service florist, we carry balloons, plants, fruit & gift baskets, and silks for all occasions. We can also handle your out of state and international floral needs. From weddings to funerals, births and holidays let GeNell's Flowers help you on all your gift-giving occasions.

Monday - Friday: 8:00 a.m. to 5:30 p.m.
Saturday: 9:00 a.m. to 5:00 p.m.

We are closed on Sundays.

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Mother's Day, Father's Day, Independence Day and Labor Day.

           

We serve all of the Piqua, Troy, Covington, Bradford, and Fletcher areas.

We also deliver to the following facilities
Adams Funeral Home	Alterra Healthcare
Alterra Sterling House - Piqua	Baird Funeral Home
Bridges-Stocker Funeral Home	Caldwell House
Covington Care Ctr	Cromes Funeral Home
Dominion Health Network	Dorothy Love Retirement Comm
Fair Haven County Home	Fisher-Cheney Funeral Home
Harborside Healthcare	Jamieson & Yannucci Funeral Hm
Koster Pavilion	Melcher-Sowers Funeral Home
Pavilion	Pearson-Jackson Funeral Home
Piqua Manor Nursing Home	Piqua Senior Apartments
Professionals	Salm-Mc Gill & Tangeman Fnrl
Shelby County Kidney Ctr	Sidney Care Ctr
Sterling House	Suber-Shively Funeral Home
Upper Valley Medical Ctr	Uvmc
Valley Regional Surgery Ctr	Wilson Memorial Hosp Family

Along with floral gifts we also have a large inventory of sympathy gifts, such as inspirational afghans, wind chimes, angel statues, tapestry wall hangings and stepping stones.

If you have any questions or need more information, please call us directly at (888)773-3938. We're always here to serve you and make your flower-sending experience a pleasure.

Genell's Flowers
300 E. Ash Street
Piqua, OH 45356

Genell's Flowers
300 E. Ash Street
Piqua, OH 45356

A local delivery fee of $2.95 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary from 3.95 to 4.95.)

U.S. orders must be received before 12:00 noon in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.